Customer Assurance

Return & Refund Policy

Clear guidelines on return eligibility, damaged goods replacement, and refund terms for all spice shipments.

7 Days

Return Window

100%

Replacement Guarantee

Guidelines

Eligibility and Claims

Returns are accepted strictly for damaged, defective, or incorrect whole spice shipments received from our Unjha market yard. Customers must notify our team within 7 days of delivery with photographic proof of the packaging and contents. Prompt inspection protocols ensure immediate processing of replacements upon arrival verification.

Approved refunds are processed directly back to the original payment method within 5 to 7 business days. Due to the agricultural nature of unadulterated whole spices, opened or used commodities cannot be returned unless compromised by transit damage or verified quality defects.